FAQ

Product Origin and Halal Certification

  • Our products are sourced directly from Kyoto, Japan.

  • Our products are certified halal. We adhere strictly to halal governance and regulations throughout our entire production process, from harvesting ingredients to packaging and delivery. This ensures that our products maintain their halal integrity at every stage.

Store Your Tea

  • Japanese tea is highly sensitive to light, heat, moisture, and air. For optimal freshness, refrigerate unopened packages. Once opened, store the tea in an airtight, opaque container in a cool, dry place.

Delivery Matters

  • Courier: Refer to shipping details
  • Delivery Time: 2-3 business days
  • Price: RM10 for West Peninsular

All orders are shipped from Malaysia.

Estimated delivery times are subject to change due to factors outside Matatmii's control, including public holidays, courier-related issues, and extreme weather events.

Return Order

  • Full refunds are available for items returned within 30 days, provided they're unopened and in original condition. For online purchases you wish to return, please contact our support team.

  • Unfortunately, we can't accept returns through our online system for products bought at third party website.

  • Refunds will be issued using the same payment method used for the original purchase.