Shipping policy

Effective Date: 15 Oct 2024

Thank you for shopping with Seventh Sip Enterprise. We are committed to providing you with a seamless and satisfying shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website matatmii.com.

Processing Time

  1. Order Processing

    • All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  2. Delays

    • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

  1. Shipping Rates

    • Shipping charges for your order will be calculated and displayed at checkout.

  2. Delivery Estimates

    • Estimated delivery time depends on your location and shipping method chosen at checkout:
      • Standard Shipping: 5 to 7 business days
      • Expedited Shipping: 3 to 5 business days
      • International Shipping: 10 to 14 business days

  3. Shipping Confirmation and Order Tracking

    • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping

  1. Availability

    • We offer international shipping to most countries. If your country is not available for shipping during checkout, please contact our customer service for assistance.

  2. Customs, Duties, and Taxes

    • Seventh Sip Enterprise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Carriers

We use a variety of shipping carriers, including (J&T, POSLAJU, NinjaVan etc) to ensure the best possible delivery experience.

Shipping Restrictions

  1. P.O. Boxes
    • We do not ship to P.O. boxes. Please provide a physical address for delivery.

Damages

Seventh Sip Enterprise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  1. Reporting Damages
    • Please save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages

If your package is missing or lost, please contact us at +60108171919 with your order number and tracking information. We will work with the shipping carrier to locate your package or arrange a replacement if necessary.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Seventh Sip Enterprise
seventhsip7@gmail.com
+60108171919

Thank you for shopping with Matatmii. We appreciate your business and strive to ensure your satisfaction with every order.