Refund policy

Effective Date: 15 Oct 2024

Thank you for shopping with Matatmii. We value your satisfaction and strive to provide the best matcha powder products and service. If you are not completely satisfied with your purchase, we're here to help.

Returns

1. Eligibility

   • You have 30 calendar days from the date you received your matcha powder to initiate a return.
   • To be eligible for a return, your matcha powder must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.

2. Return Process

   • To initiate a return, please contact our customer service at seventhsip7@gmail.com with your order number and reason for return.
   • Our customer service team will provide you with instructions on how to return your item.

Replacement

1. Replacement Eligibility

   • Once we receive your returned matcha powder, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your replacement after inspecting the item.

2. Replacement Process

   • If your return is approved, we will resend your order with a new product in good condition at no additional cost to you.
   • You will receive the replacement within a certain amount of days, depending on shipping times.

Shipping

1. Return Shipping Costs

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at seventhsip7@gmail.com.

Contact Us

If you have any questions on how to return your item to us, contact us at 

Seventh Sip Enterprise
seventhsip7@gmail.com
+60108171919

Thank you for shopping with Matatmii.